SUBCARD® UK and Ireland
The Brief:
SUBWAY® to offer a customer loyalty program via mobile on popular devices - iPhone, Blackberry, Nokia and others. Also become the world’s first Quick Service Restaurant (QSR) to provide such a solution.
Insight:
Audience: SUBWAY® customers who want to move away from a ‘plastic card’ scenario now have a viable option.
Technology: Altaine Q JMP mobile delivers 2D barcodes, customer statements and restaurant locators via multiple mobile platforms all in one simple integrated application. SUBWAY® receive real-time customer usage reporting via Q JMP server.
The Big Idea:
The mobile device delivers a loyalty program for customers and provides a launch pad into more sophisticated opportunities – like mobile ordering, marketing and communications.
Benefits:
Audience: Elegant, playful – ‘I want to use it cos its cool’ ‘I don’t need a card as I have my phone on me all the time’ ‘my mobile becomes my wallet’.
Brand: Take advantage of the App explosion. Communicate with your audience how they connect with their world
Impact:
Featured on iTunes ‘new and noteworthy’ and remained No.1 in the Lifestyle section (UK) for 3 weeks.
Higher than expected uptake by customers.
Many positive reviews – 3+Star Rating
What SUBWAY® Say:
Alex Cacouris, SUBWAY® head of marketing, says: “It takes the scheme from a discount card to a loyalty programme. It lets SUBWAY® build a marketing plan for individuals, build one to one engagement and drive frequency. The programme will help SUBWAY® learn the needs and wants of its customers and help inform its ideas and product development.”
What the Media Say:
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