Debt Collection Customers

"As an organisation that utilises technology as a core component of our business, we are always looking to use technology to better service both our corporate clients and the many consumers we interact with on a daily basis.  The TxtCentre service is expected to further improve the efficiency of some of our communication processes and we expect to gain returns both through an improved level of response from consumers and through a reduction in contact centre overheads."
Stephen Benton, General Manager of Receivables Management

“1st Credit consistently achieves industry-leading collection rates, due to its policy of constructive negotiations with account holders, taking into account individuals' personal situations to achieve the optimum results.  However, to facilitate negotiation we must also make it easy for account holders to communicate with us via whatever channel they are most comfortable with.  The huge increase in the use of txt messaging and its acceptance as a mainstream communications channel has meant that the use of the TxtCentre service is a natural progression for 1st Credit’s contact centre.”
Mike Cleary, Managing Director

Other Debt Collection Customers