FAQ - SMS
Isn’t SMS messaging just a fad for young people?
While early SMS messaging pioneers were in their teens and early 20s, today those pioneers are in their 30s and their parents have learnt from their children. Research indicates that in some mature markets, more than 68% of consumers use SMS messaging, this is more than use email or online serves and even voice!
Our customers prefer to use the phone – why would I want to add an SMS channel?
While research indicates a growing preference for SMS, Altaine's products are not a replacement for voice conversations; in fact we provide complementary communication channels. As Altaine's products are primarily charged for by transaction, if customers choose not to use SMS, then the cost of maintaining the service is very low.
How long does it take to implement Altaine's SMS products?
For those organisations that choose to use Altaine's Web Console, the service can be initiated with 24 to 48 hours notice. For those organizations that require integration with back office or call centre applications, implementations will vary.
Who runs Altaine's SMS products, will I need additional staff?
Altaine's SMS products are provided as a completely outsourced service placing minimal support demand on Altaine customers.
How secure are Altaine's SMS products?
SMS messages are received and delivered from the networks of major telecommunications organisations and unlike the internet, the networks are secure and are not easily accessed by unwanted visitors. SMS messaging is as secure as a voice telephone conversation.
Will my customers always get through to my call centre via Altaine's SMS products?
The Altaine application is architected to take advantage of high availability cluster systems and with multi-point network access, unplanned downtime is less than 0.05%.
We are a large call centre and expect to receive and generate a large number of SMS messages. Will Altaine's SMS products manage our load?
Altaine's SMS products are highly scalable with no sensible processing limit. Altaine ensures that servers have loads which deliver acceptable response times.
What infrastructure is required to get started?
A secure internet connection and browser.
How do I get started?
Email info@altaine.com and we will get the process under way.