TxtCentre Partners with Ericsson to provide txt channel for contact centres
TxtCentre enters into a marketing co-operation agreement with Ericsson to jointly promote TxtCentre worldwide.
AUCKLAND, NZ. - October 8 2003 - TxtCentre Ltd today announced the completion of a global partnership agreement with Ericsson Mobility World Global Partnership Program. The two companies will work cooperatively to develop the market for TxtCentre across Ericsson and its customer's networks.
TxtCentre is a new product, utilizing a combination of existing and emerging telecommunication technologies to deliver a unique service that will provide significant cost improvements to any organization that provides a call/contact centre without adversely affecting customer service While many vendors claim unique products, the patent protection awarded to the intellectual property contained within TxtCentre, attests to this application's unique attributes.
There are two main uses for TxtCentre; the ability to signal a request for service, via a call back from a contact centre, as well as more sophisticated self service applications. Integration with existing contact centre and back office applications is provided via TxtCentre's open gateway technology. TxtCentre does not replace voice, email, fax or the web, rather it is a complementary communications channel for use within a contact centre. However, it is a channel that continues to grow in terms of consumer adoption and one that can provide some of the cost savings gained via other automation technologies such as integrated voice response (IVR) and the web.
Given that mobile phones now own consumer "pocket space" txt is perhaps the most accessible communications channel after voice. With mature Telco markets such as the UK now experiencing close to 70M person to person txt messages a day, the debate about whether txt is mainstream or not, is over.
Ericsson view enormous potential for TxtCentre as txt messaging continues its exponential growth and contact centres providing better and faster service to their customers. Jeremy Hope, Market Development Manager Ericsson (NZ) said "In TxtCentre we see a highly innovative solution to an age-old business problem. Delivering higher quality customer service with less resource is an ongoing requirement for most successful organisations today. TxtCentre is one of the tools that can help organisations to achieve this. TxtCentre, is able to be switched on overnight and is ready to take advantage of new messaging technologies such as MMS.
About Ericsson
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.
www.ericsson.co.nz
About TxtCentre NZ Ltd
TxtCentre was formed to harness the opportunities afforded by mobile phones and the new forms of communication available through them. TxtCentre has offices in New Zealand, Australia and the United Kingdom. TxtCentre is a partner of Vodafone, Telecom and many other large telecommunications organizations.
www.txtcentre.com